Dear Indwe
Thank you for all the brilliant services you offer. And at the best rate around!! I recently went online to check out other insurance companies to see if I could get a better rate. They all failed dismally to match Indwe. Not one of them could offer me an excess waiver and all of them were charging more for less cover!!!
I was recently broken into for the first time ever and Indwe was prompt, efficient and the consultant even showed empathy for my plight. An assesor was sent out within 2 days of me phoning them, and I can only imagine that the rest of the claim will run just as smoothly. Many thanks for all you legal advise too over the years. Your legal department has helped us in some pretty sticky situations with many different issues. Great to see there is still service out there like this and at a most affordable rate.
Well done Indwe!!
From: Mrs A.T.van Schakwyk
Indwe Risk Call Centre
I just want to bring to your attention, the excellent service I received from one of your employees. Vickash Ackash, has been great in assisting me with a confirmation on Saturday, I was left in a situation, The durban branch had left for home before giving me my confirmtion. I called your call centre, was told by a lady, she could not assist me. My client was already driving from Empangeni to us to take delivery. I called the Durban bracnch numerous times, got no answer. I then called the call centre again, thank God Vikash answered, and totally took over the situation He understood the urgency and importance of this from a Dealers point of view, he did not brush me of, but assisted immediatley. The best thing was, that he called back. He did not leave me in a situation, he assisted.
He is a real asset to your company, good service equals to good and more business!!!!!!
Well done Vickash!
Thanks a lot
Hazel
I hereby wish to thank one of your staff members, Timothy, for a sterling service he afforded me on the 14 April 2010 regarding the policy I hold with your organisation. I strongly believe that with both his positive attitude and eagerness to help his clients, he will go far so please make sure you do not lose him. His customer service is what I believe many customers yearn for; he gave me the best service ever at Indwe. If your organisation could have many employees of Timothy’s calibre, I am convinced, your clientele would double. I hope you will find the above in order.
Yours sincerely
M. Mwelase
I would like to advise you that I had very good service from Joseph who assisted in updated my long outstanding queries on my insurance policy. He really went out of his way to assist and came back to me as promised. There are very few people who take the time to assist and keep their promises now days and Joseph certainly passed the test.
Thank you Joseph for all your help!!!
Stephen Lottriet
Insurance companies generally take a lot of flak for their bad services and when they finally do something really good it is worth mentioning it and letting them know that their good work is appreciated. Just a quick synopsis of what happened. I was involved in an accident recently and subsequently submitted my claim. The claim was handled professionally and they provided me with a courtesy car which I am paying for. Subsequent to that I had to undertake a trip to a wedding with a friend. Because the wedding was going to be outside of town I requested that they add him as an additional driver which they did without hassles. In addition to that when I went to fetch my car the battery was dead and I was worried they would expect me to pay for it but they were happy to replace it as they promised to put me in the same position I was in before the accident. I am so thoroughly pleased with Indwe Risk Services that I am now going to be their number 1 spokesman when I interact with my friends, colleagues or anyone who needs insurance. People were so impressed that they could not believe I was getting such excellent service from an insurance company.
Well done guys at Indwe.
Solly
Indwe Club – Roadside Assistance
With service excellence greatly lacking in today's business world, I feel it appropriate to compliment those who do provide such excellence. My experience yesterday was a very pleasant one! Having had a breakdown with my vehicle on Saturday, I requested a breakdown service to have my vehicle transported from my home to the respective dealership yesterday. I was greatly impressed by the constant follow-up by the various consultants I dealt with telephonically. I unfortunately didn't record all of their names except Ntsie. I shall therefore be pleased if you could convey my sincere thanks for the professional manner in which they followed through with my requests, and making the experience so memorable that I will not forget it.
Kind regards,
André Sampson
Indwe Club – Roadside Assistance
I just would like to say a BIG BIG thank you for the service received when I needed road side assistance on 19 August 09. From the first call I made (Nerisha), to the the time my vehicle and I were dropped off at the garage was simply mind blowing. The follow up calls made by Nishen, the attitude of the people and the the care expressed was simply exceptional. I felt like I had a person dedicated to me for that time. Your out sourced service provider - Executive Carriers and driver Ezekile was just as good. Thanks once again for leaving me satisfied in my moment of need.
God Bless, Keep and Proposer You.
Regards
Mark Ganesan
Claims Department
Thank you so much Rene for the assistance given in the Personal Accident claims query this client had. With the assistance of Morne in claims and all of us putting our heads together and in accordance to our Mission statement, it has helped us to retain the client by going the extra mile.
Mr Els phoned in thanking Wayne for the good service Nadia thank you for expediting my claim. you are without a doubt/hands down the best insurance i've been with.
Thanks. Melanie, ek wil net baie dankie sé vir jou en Mnr Willers Bart vir die moeité wat julle gedoen het om die saak reg te stel, dit word opreg waardeer.
I hereby wish to express my gratitude towards Indwe and its personnel for the speedy and professional way my claim was handled. Service with the likes will render me to remain a very loyal supporter to Indwe. I would like to thank everyone who was involved with my claim, I have received a phenomenal service and I have to say I am proud to work for this company if this is the kind of service we give to each and very one of our clients.
Bellville
Desiree thank you for going beyond your call of duty and being pro-active in ensuring that the landlord stops building maintenance work (with power drills and hammers) during the times important meetings take place in the boardroom. Tesu, Ek weet maar net nie wat ons sonder jou sou gedoen het nie - jy doen regtig 2 mense se - ons waardeer jou commitment baie, baie, baie!! Mrs. Jephtha, phoned to compliment Anneke with her “exceptional service and the fantastic experience she had with her claim.” She says that Anneke was incredibly helpful; she will recommend Indwe to all her friends and family.
Durban
Hi Sandy / Joy
Thank you, we enjoyed an evening filled with warmth, friendship and tasty eats. It was great to meet all the ladies, Indwe can be proud of their wonderful team.
Hi everyone, I want to use this opportunity to say a BIG THANK YOU to Annelize, Always willing to help , quick & prof. service. I really appreciate your help every time I need you Annelize is a gem, she is worth more than gold – you are so privileged to have a staff member of this caliber. We cannot wish for a more committed person with such a wonderful attitude!
Ek het so pas opgemerk dat twee bedrae van R 1 000 in my bankrekening by Absa Bank inbetaal is en ek wil u, namens die twee van ons, hartlik bedank vir die vereffening van ons eise.
I eventually and fortuitously got through to Upasna, last week, who immediately pulled out all the stops to assist me when I explained my situation and the fact that I had been trying to get help for 2 weeks and had met with only silence. She is not charged with the care of my file but having listened to my tearful account, put a stop on payment and contacted the assessor for me. Were it not for her willingness to listen and assist me I would no doubt have advised my family that our interests would be best served at another company. I congratulate you on having staff like Upasna who are willing and able to do their jobs, and only enhance the reputation of your firm.
Thank you so much for helping me I was so impressed with the assistance I got from Annelize, service was very good. Annelize, Mr Harvey has asked me to please thank you for the excellent and efficient services he has had from you. He states that he never received such service from other companies.
I would like to draw your attention to an excellent employee in your department, Ms Ronel Naidoo. In May,I had a car accident. During this frustrating time, Ms Naidoo did such a prestine job in promptly ensuring that I am frustration-free!!!! For this reason, I will certainly tell my friends, colleagues etc what a good job your company does. A hundred points for Ms Naidoo's love for her job, commitment and friendliness!!!!!!!!!!!
Alberton
Madeleine, Baie dankie. Ek wens ek kon met meer sulke hulpvaardige mense soos jy besigheid doen! Hannetjie, ek wil graag net weer jou en jou span bedank vir die goeie ondersteuning en diens oor die afgelope twee jaar.
Tyron, Thanks for all your help, you really go the extra mile for your clients. Once again thanks for everything I know I said that with my other broker it never took that long for a claim to be sorted out, but I didn't get the service that I get from you.
Hi Girlie, thank you so much for your quick response. Cindy, You are most welcome, I only refer once I have received really good service, so your service speaks volumes.
Richardsbay
Hi Melta, Thank you so much for your prompt and efficient service which is very much appreciated. Service like this is very hard to find these days.
Port Elizabeth
Leentjie, Dankie vir jou vinnige reaksie. Jou kliente diens is uitstekend. Ek wil he jy moet die mail aan jou senior wys Samantha, thank you for the great service, I am impressed!
Mr Nasmith phoned this morning to thank Talana and Petro for their good service he feels so much better now that everything is sorted out.
George
Early last week Mr PM Botha was brought to my office after he insisted to see the manager. And the good news is!! : He wanted to tell me how great he has been handled by Nicolene and Eureka and what a wonderful experience it is to deal with us!! “Sy woorde was : Daan – ek wil net vir jou se – dis elke keer lekker om hiernatoe te kom en met julle besigheid te doen, mens voel sommer lekker as jy hier uitstap!”
